General Questions

Another cabinet company designed something for me and gave me a quote. What is the process for getting the same from you?

It’s very easy. Just email or send a fax with the quote you received, along with the design which includes the measurements and dimensions. We will provide you with a quote, a layout and a couple of 3D renderings.

Can I get a sample from you?

We always recommend getting a sample door to make sure you know how the cabinet is going to look and feel. Sample doors can be ordered for $25 each. There is no extra charge for shipping on sample doors and if you choose to order from any of our cabinet lines, we will credit the sample doors back to you.

Do I get discounts if I am a contractor or a repeat buyer?

Yes, you do! Our regular prices are competitive, but we truly value repeat business so contractors get a higher discount as well as repeat customers, builders, and designers. For further details, feel free to check out our Professional Discount Program or enquire if you are a repeat customer.

Do you have cabinet installers that I can hire?

Unfortunately, we do not provide installation services unless the job site is local to Los Angeles, CA, however, we can certainly answer all your questions regarding the proper assembly of our cabinets. We do sell cabinets that are pre-assembled, which makes the job of installing your cabinets go a lot faster and easier.

Do you provide a guarantee that you offer the very best prices?

Yes, you can be sure that you will receive the absolute best deal from us. We will let you know if there are any ongoing or upcoming sales.

How do I know I’m buying high-quality cabinets?

At Bestonlinecabinets, our goal is to give you the highest quality kitchen cabinets for a great price as well as excellent customer service. For over 10 years we have been manufacturing cabinets; these 10 years of manufacturing include innovation and improvement to our products. There is a strict selection process that we use to find solid wood that we use for all our products.

How do I know that my design or layout is correct?

As long as the floor plan and measurements sent to us are accurate, our designers will make sure the cabinets used to design the space will work. It is vital that the measurements are correct as even a 1” difference may cause issues. It is quite common that important issues are overlooked when floor plans are sent to us. Our designers can make all the necessary recommendations for how to correct your layout in order to give you the most usable space, the most efficient design, and perhaps most importantly, an incredible looking kitchen. If you can provide the accurate measurements of the walls and the size and position of doors and windows, then we can give you a layout that will fit your kitchen. For additional information, please feel free to check out Design Help.

How long does it take to order RTA cabinets?

Not long at all. Our warehouse is stocked with RTA kitchen cabinets so you do not have to wait for us to make the cabinets. A few days will be needed for us to process your order and have it ready to ship. After checking inventory, we will prepare all the cabinets and accessories on a pallet for shipping. The whole process on our end should take less than a week but the actual delivery time will vary based on your location. Please reference our shipping policy to calculate approximate transit times for shipping.
*NOTE: If you are choosing Thermofoil Flat Panel cabinets, these cabinets are made to order. The common production time for these cabinets is 10-12 business days.

I placed an order for RTA cabinets so how do I find someone to assemble them for me?

Assembling our cabinets is fairly easy, certainly easier than installing them. If you think you can install them on your own, you may very well be able to put them together yourself.

Most of our customers assemble cabinets by themselves, but others may still need some help from professionals. If you already have someone remodeling your house, they should either be able to also assemble the cabinets or have a connection to a professional who can.

Once I place my order, are there any changes allowed?

Yes, you can certainly add something else or remove something you no longer need. But, when you make changes after an order is already placed, there will likely be a delay in shipping. The one caveat is with pre-assembled cabinets. If we have already assembled the cabinet you want to change, we will not be able to make the change for you.

The size cabinet I need is not shown on your website. Can I modify your sizes or customize a cabinet to fit my needs?

The cabinets we sell are already manufactured to specific size and dimensions. Building a single custom cabinet would drastically increase the cost for you. Therefore we do not make custom sizes or custom cabinets. Everything we sell is featured on our website. In many cases, a customer can modify a standard cabinet ever so slightly to meet their exact needs, saving the cost of a custom made cabinet.

What are RTA cabinets?

RTA stands for READY-TO-ASSEMBLE kitchen cabinets. Generally speaking, RTA cabinets are much more affordable than custom made cabinets or even brand name cabinets. But even though they cost less, RTA cabinets made from reputable companies are actually made with the same level of quality that you can expect from more expensive custom cabinet companies. With RTA cabinets like ours, all the necessary parts are included. You’ll get everything you need to assemble the actual cabinets except the tools. We use cam locks for most of the cabinet styles and most of the holes are predrilled so a good screwdriver can often be enough to get the job done, though we much prefer you use a power drill. 20 minutes is enough time for most handy homeowners or contractors to assemble a simple cabinet on average.

What discounts do you offer, if any?

We offer promotions and discounts at various times throughout the year. For more information on any sales that we have currently, click on Current Sale at the top of the page. If nothing appears you are welcome to contact Customer Support to ask about any discounts or promotions that may be coming up.

What kind of warranty do you offer on your cabinets, if any?

We provide a 2-year warranty on all our cabinets. We promise to take care of any problems related to manufacturing defects, missing items from boxes and warping (see damage replacements for specifics on warping). You can further review details on our limited warranty, click HERE.

What other products do you sell other than kitchen cabinetry?

Our quality kitchen cabinets are not the only items that we sell. We also provide range hoods, sinks, bathroom vanities, knobs, and handles, as well as other kitchen accessories.

Why should I buy kitchen cabinets online?

When you buy cabinets online, you will save yourself time and money. In most cases you stand to save thousands of dollars. By comparison, cabinets for an average sized kitchen purchased by the most basic custom cabinet company will cost you at least $10,000. Bestonlinecabinets can provide the same cabinets for about $2,500! Though there are a lot of variations to this, for the most part, RTA cabinets online usually always have some discount and our prices will always be less with our knowledgeable customer support team always ready to assist in any matters.

Would you sell only the cabinet doors if that is all I want?

Unfortunately, we do not sell just the doors only. Our factory sends us fully built cabinets in their entirety. They come with all the parts needed to assemble the cabinet and we don’t get individual cabinet parts separately.

Do you have assembly instructions?

We understand that this might be your first time to assemble cabinets yourself. We are trying our best to make the assembly instructions as clear as possible. You can find the instructions for most of the styles here. If you still need help, please feel free to contact our support team at 626.614.8975 or via email support[at]bestonlinecabinets.com.