Help Center

 

General Questions
Another cabinet company designed something for me and gave me a quote. What is the process for getting the same from you?
It’s very easy. Just email or send a fax with the quote you received, along with the design which includes the measurements and dimensions. We will provide you with a quote, a layout and a couple of 3D renderings.
Can I get a sample from you?

We always recommend getting a sample door to make sure you know how the cabinet is going to look and feel. Sample doors can be ordered for $15 each. There is no extra charge for shipping on sample doors and if you choose to order from any of our cabinet lines, we will credit the sample doors back to you.

Do I get discounts if I am a contractor or a repeat buyer?

Yes, you do! Our regular prices are competitive, but we truly value repeat business so contractors get a higher discount as well as repeat customers, builders, and designers. For further details, feel free to check out our Professional Discount Program or enquire if you are a repeat customer.

Do you have cabinet installers that I can hire?

Unfortunately, we do not provide installation services unless the job site is local to Los Angeles, CA, however, we can certainly answer all your questions regarding the proper assembly of our cabinets. We do sell cabinets that are pre-assembled, which makes the job of installing your cabinets go a lot faster and easier.

Do you provide a guarantee that you offer the very best prices?
Yes, you can be sure that you will receive the absolute best deal from us. We will let you know if there are any ongoing or upcoming sales.
How do I know I’m buying high-quality cabinets?
At Bestonlinecabinets, our goal is to give you the highest quality kitchen cabinets for a great price as well as excellent customer service. For over 10 years we have been manufacturing cabinets; these 10 years of manufacturing include innovation and improvement to our products. There is a strict selection process that we use to find solid wood that we use for all our products.
How do I know that my design or layout is correct?

As long as the floor plan and measurements sent to us are accurate, our designers will make sure the cabinets used to design the space will work. It is vital that the measurements are correct as even a 1” difference may cause issues. It is quite common that important issues are overlooked when floor plans are sent to us. Our designers can make all the necessary recommendations for how to correct your layout in order to give you the most usable space, the most efficient design, and perhaps most importantly, an incredible looking kitchen. If you can provide the accurate measurements of the walls and the size and position of doors and windows, then we can give you a layout that will fit your kitchen. For additional information, please feel free to check out Design Help.

How long does it take to order RTA cabinets?
Not long at all. Our warehouse is stocked with RTA kitchen cabinets so you do not have to wait for us to make the cabinets. A few days will be needed for us to process your order and have it ready to ship. After checking inventory, we will prepare all the cabinets and accessories on a pallet for shipping. The whole process on our end should take less than a week but the actual delivery time will vary based on your location. Please reference our shipping policy to calculate approximate transit times for shipping.
*NOTE: If you are choosing Thermofoil Flat Panel cabinets, these cabinets are made to order. The common production time for these cabinets is 10-12 business days.
I placed an order for RTA cabinets so how do I find someone to assemble them for me?

Assembling our cabinets is fairly easy, certainly easier than installing them. If you think you can install them on your own, you may very well be able to put them together yourself.

Most of our customers assemble cabinets by themselves, but others may still need some help from professionals. If you already have someone remodeling your house, they should either be able to also assemble the cabinets or have a connection to a professional who can.

Once I place my order, are there any changes allowed?
Yes, you can certainly add something else or remove something you no longer need. But, when you make changes after an order is already placed, there will likely be a delay in shipping. The one caveat is with pre-assembled cabinets. If we have already assembled the cabinet you want to change, we will not be able to make the change for you.
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Product Specifications
Are any of your cabinets made of particle board?
We do not associate nor use particle board in any of the cabinet style and lines that we carry.
Do you finish your cabinets on the inside as well as the outside?

It all depends on which style you order. Most of the cabinets we sell are finished on both the interior and exterior, except for the back because it is usually attached to the wall. If this is not the case for you and the back of the cabinet will be exposed, we carry finished skin panels and molding to cover the outside corner and edge. This situation commonly arises for kitchen islands. Some of our cabinet styles do not have a matching interior finish. They will most likely have a natural maple interior finish. 

To help lower the price and get extra accessories like crown molding or bottom light rail molding, some of our cabinets are finished only on the face (frame, doors, and drawers). You will need to order finished end panels for all exposed sides.
I will need solidly build cabinets with enough strength for a countertop to be placed on top. Will this be possible with the cabinets you offer?

We build very strong cabinets and whatever style you select will certainly be sturdy enough to hold your countertops and any over counter appliances you will have sitting on the counter.

Is it possible to make a cabinet for a double oven?

We offer double oven cabinets for every line we currently carry. With certain cabinet styles, the double oven cabinet is a combination of refrigerator panels, a base cabinet (sizes will vary), a wall cabinet (sizes will vary) and fillers to frame the wall oven. Other cabinet styles will have all the components needed to construct a double oven cabinet, except for the filler to frame the cabinet.

What is the standard height of your cabinets?

A standard kitchen base cabinet is 34.5” in height. Standard wall cabinets come in three different heights, 30”, 36” and 42”. For bridge wall cabinets, we usually have 12-24” heights available and they only come in 30” widths and 36” width. Certain exceptions exist because some lines do not offer all three cabinets heights. Some cabinet lines offer only one or two. Other lines have unusual heights for their wall cabinets, such as 27”, 33” and 39”. For complete details, see our product specifications for each separate style of cabinet.

Will I need to purchase toe kicks?

The majority of our base cabinets, as well as our bathroom vanities, do come with the needed toe kicks, however, it is best to purchase additional toe kick panels just to be sure you end up with a uniform look in the event you have two or more cabinets that join together.

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Bill - Payments
Do you charge sales tax?

We only charge sales tax items that are either being picked up locally or being shipped within California. There is absolutely no sales tax for any other state’s customers.

Do you offer financing?

We partner with Paypal Credit and Bread to provide financing for our customers. Financing requires separate approval. Click here to sign up for Paypal credit.

What is your policy for handling returns?

You may return your complete order or any unassembled items that are part of your order, within 30 days of receiving it. You will be responsible for return shipping cost and there will be a 15% restocking fee. We usually waive the restocking fee when a product is being exchanged or for the return of a single cabinet. For more information check our Return Policy

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Shipping - Delivery
Do you Accept Order From Canada?

We can definitely ship our cabinets to Canada. With any orders to Canada, you should expect an extra 3-4 business day for shipping time. Since the cabinets are manufactured in China, there is a duty tax that will be applied. We recommend that you get a customs broker to assist you in getting the shipment cleared with customs. A much more cost-effective option would be to have the cabinets delivered to the nearest terminal to your location and pick up the cabinets from the US shipping destination terminal and transport them into Canada yourself.

How soon can I receive my order?

Ready to assemble cabinets are usually shipped out within 2-3 business days. Shipping time is dependent upon the location the order is being shipped. You can reference our SHIPPING POLICY to see how long the shipment will be in transit until it reaches where it’s final destination.

What happens if my cabinets come damaged?

If you notice that something looks damaged when you receive the delivery, make notes of the specific damage on your delivery receipt BEFORE you sign it. Please reference our Damage and Replacement Policy for more details. If your boxes look perfectly acceptable from the outside but have damaged items inside, please notify us asap so we can contact the shipping company to report any concealed damage to the actual product. This way we will be able to ship out replacements in a timely manner. You can always file a damage replacement application to support@bestonlinecabinets.com.

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