Last updated September 09, 2019
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be within sixty (60) days of receiving the merchandise. All returned items must be in new and unused condition, with all original packaging.
To return an order/item, please email customer service a written notification at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. The written notice must be received by Bestonlinecabinets within 20 days of receiving the products. The written notification must include a list of all the items being returned and the reason for return. Please send your return to the following address:
13701 Proctor Ave,
City of Industry, CA 91746
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail/ship your return.
After receiving your return and inspecting the condition of your item/order, we will process your return or exchange. Please allow at least thirty (30) days from receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- Pre-Assembled cabinets
- Traditional vanities
- Thermofoil items
- Special order items (All doors or parts that require opening boxes)
- Items not in its original packaging and condition.
- Clearance items
For defective or damaged products, please check the replacement policy HERE.
- A 15% restocking fee will be charged for all returns.
ORDER CANCELLATION POLICY
Orders may be canceled by written notice via email within forty-eight (48) hours of the order being placed without any penalty or cost to you. Once the written notification is submitted, if you do not receive a confirmation from bestonlinecabinets.com within 24 hours, you must contact us again to receive confirmation. Due to our strict timeline of striving to ship out RTA orders within 2 to 3 business or pre-assembled orders within 3 to 5 business days of being placed, cancellations after forty-eight (48) hours are treated as normal returns *see return policy*. This also applies if you currently have an order and a new sale begins. You can cancel the existing order and place the same order with the new sale, but the forty-eight (48) hour cancellation policy will apply.
- Any cancellations beyond the forty-eight (48) hours are strictly subject to a 15% restocking fee.
- This policy will not apply for our Black Friday sale. Any and all orders canceled up to forty-eight (48) hours prior to the Black Friday sale will automatically be subject to the 15% restocking fee.
If you have any questions concerning our return policy and cancellation policy, please contact us at: