Best Online Cabinets (the "Company") will, at its discretion, repair or replace kitchen cabinets found to have defects in materials or workmanship for a period of 20 years from the date of purchase. This warranty applies solely to the original purchaser and is limited to residential applications. The warranty does not cover labor costs for removal or replacement of defective parts.
The warranty does not apply to defects resulting from improper handling, storage, installation, assembly or disassembly, intentional damage, product modifications, exposure to elements such as humidity, accidental misuse, abuse, or negligence. Natural wood variations in texture, color, and grain, as well as age-related changes (e.g., visible cracking around joints, color darkening or lightening) are considered inherent to the material and are not covered under this warranty.
Please be aware that cabinet styles and finishes may be discontinued by manufacturers, which is beyond the Company's control. If your purchased cabinets become unavailable, we will make reasonable efforts to obtain parts or replacements. You may be charged for the cost of parts and shipping if we can source them from the manufacturer or another supplier.
The Company reserves the right to determine the most cost-effective and efficient method to address defective merchandise, which may not involve total replacement. The Company and its manufacturers will decide what constitutes a defect, and customers are required to provide pictures to receive replacement parts.
Wood may undergo minor dimensional changes due to fluctuations in relative humidity. Cabinets installed in humid areas or buildings without air conditioning may experience such changes. Cabinets have adjustable hinges to accommodate some of these changes. However, color fading due to direct sunlight exposure is not considered a manufacturing defect and is not covered under the warranty.
Cabinet doors may warp or appear warped for various reasons, including environmental changes, improper installation, and hinge adjustment issues. The manufacturer requires that doors go through a complete heating and cooling season before replacements are considered. The Company may ask for door measurements to assess warping before considering replacements.
Graining differences, color changes when exposed to light, and variations in staining between wood types are to be expected. All wood species may exhibit characteristics such as knots, pinholes, sap runs, and darkening with age.
Here are the characteristics specific to individual wood species and finishes:
Maple is a close-grained hardwood that is predominately white to creamy white in color, with occasional reddish-brown tones. Maple typically features uniform graining as compared to other wood species. Characteristic markings may include fine brown lines, wavy or curly graining, bird`s eye dots, and mineral streaks. The natural characteristics described below are normal and should not be considered defects:
Its elegant, straight-grained appearance sets it apart from the more common "cathedral grain" properties of plainsawn red oak. With inherent enhanced stability, straight grain red oak is a more desirable, higher-value alternative to plain sawn for any red oak application. Contrary to plain sawn oak, straight grain oak is cut for figure. Straight grain oak still shows patterns of all cuts of oak such as plain, quarter and rift sawn, especially in moldings and component pieces. The natural characteristics described below are normal and should not be considered defects:
Cherry is characterized by its red undertones but may vary in color from white to a deep, rich brown. A close-grained wood with fairly uniform texture, cherry wood reveals pin knots and curly graining. All types of wood will mature with time, and it is especially true for cherry wood, of which the finish will slowly mature or mellow to a rich, darker tone. Those who choose this highly sought-after quality in cherry cabinetry should expect to witness this evolution. The natural characteristics described below are normal and should not be considered defects:
Birch is a medium-density hardwood with a distinct, moderate grain pattern that ranges from straight to curly or wavy. The predominant sapwood color is white to creamy yellow, while the heartwood varies in color from medium or dark brown to reddish-brown. The natural characteristics described below are normal and should not be considered defects:
Painted woods offer a classic look for your cabinetry. The paint will develop hairline cracks in the finish, most notable around the joints - especially miter joints. This is a result of natural expansion and contraction of the wood. With that, MDF center panels are commonly used with painted door styles to help with the stability of the door. Painted doors require more maintenance for chips, marks, residue from normal kitchen use, and hand/fingerprints. Paint may have a slight difference in tones between doors, drawer fronts, face frames, and moldings.
Glazing is most apparent in contours where "hang-up" would occur (areas where the Glaze 'gathers' and is more visible). The glaze adds depth, dimension, and an understated sheen. Glazing results in each piece being unique and individualized. When choosing glazing please understand that each cabinetry component will have a finish appearance that is slightly different from the next. Glazing over lighter stains will result in more noticeable variation than over darker base stain colors. Painted doors that are glazed also commonly use dimensionally stable MDF in lieu of solid wood for center panels to add stability against seasonal thermal dimensional changes. Glazing marks may appear outside of the general `hang up` area. Additional maintenance may be required for painted doors against chips, marks, hand/fingerprints, and residue from normal kitchen use.
By purchasing products from Best Online Cabinets, you agree to the terms and conditions of this warranty disclaimer.